Thunderbird Community Forum

I have an IMAP email account with Telstra (Bigpond). SSL/TLS is set for Thunderbird account server and smtp. I have looked through lots of web messages without finding one on topic.

Via web browser I can connect to my Bigpond (Telstra) email without issue.

My Bigpond email will also not connect to Outlook, which was provided by my work which I left 3 weeks ago and this was happening on both my laptop and my mobile phone. Before August 2023, there was no problem and I could access my private Bigpond email account on both laptop and phone as added account in Outlook. One day in August 2023, Outlook started not connecting to my Bigpond email account both on my laptop and my phone. Telstra (Bigpond) told me last year that it was a Microsoft issue. Microsoft has denied this.

The fact that the same problem is happening when I want to add my Bigpond account to Thunderbird suggests it is not a problem with the email client (Outlook or Thunderbird) but either a Telstra or a local programme issue. I have Norton Antivirus, but I cannot see anything in that interfering with the email server connection.

I have tried re-setting my Bigpond webmail password and re-starting multiple times - no joy!

One of my desktop computers with Windows 10 updated to version 128 64 bit.

But my newer desktop computer with Windows 11 updated to version 128 32 bit.

Why would Thunderbird update my newer 64 bit computer with your 32 bit version?

Makes no sense.

Looks like Thunderbird never updated their software to be able to hide select folders which I have been asking for over a year. Even the old Windows Live Mail had this feature form 2011.

When I click the button to “repair a folder”, some e-mails have disappeared.

The inbox file is too heavy and cannot be opened as a text file.

I moved the defaults file to an external HDD and saved it over the defaults file on my computer. I could not restore them.

Is there any other way to recover my email?

I recently had to update all my passwords for all my Thunderbird email accounts. It all seemed to go well. I was able to logon to all my email accounts, but just 2 days ago I wasn't able to logon to one of my secondary email accounts.

I haven't been able to clearly understand just where my passwords are located, so does anyone have any suggestions on where to find my passwords?  I'm stuck....

I'm running on windows 10. Evidently, Thunderbird updated itself last night and today my entire configuration is trashed. I'm going to have to re-set everything back up from scratch. Not Good and I'm not happy

Hello :)

I used eMclient for years, but recently installed Thunderbird as my mail client. Does anyone know if my "Rules" in eMclient can be imported to Thunderbird ??

Thx for any/all assistance... Bob

A number of folders in Tbird have changed to a greyed out and italicized font for the name--and are now empty. I have tried 'repair folder' and have also tried deleting the corresponding msf files in the profiles folder and restarting the program, but there is no change.

The files in the profiles folder that have the same name as the Tbird folders appear to contain data, so I'm assuming the messages are there--just need to get them into msf files somehow?

Screen shot below

This is Windows 11, Thunderbird ver. 128.0.1esr.

'Have enabled and disabled. restarted, both times. Tried troubleshooting mode, and cleared the cache. Could not find the setting in the config screen. Not sure I was looking for the right thing, anyway. Your help will be greatly appreciated. John Looze

all of a sudden Thunderbird would not "Send" any email ... a box comes up wanting the password for the Outgoing Server but Thunderbird will not accept the password which is correct and has actually been used before when this same problem happened

I have used Thunderbird for years, so updated to/ installed the latest version 128. This updated a few days ago and since then with almost every action there is a 20 to 30 second 'not responding' delay. Windows has not updated in that time, though it might be a windows issue.

Hello I donated yesterday, seems every time I make a donation something go array. Maybe a coincidence

Today I have 2 problems.

1. I can't see the text in any of my sent emails. The emails are there but the field for the text is blank. I tride restarting Thunderbird, I tried restarting my computer. Still Blank. Any thoughts on how to get them back.

2. In my inbox with random emails, not many, the text will change from what is readable to something that looks like HTML coding. Here is an example.

I've got six email accounts I manage through TB. Until last week all was fine then all of a sudden, I could receive but not send email through Yahoo. I did a new app password and that failed. I deleted an email account in TB and tried to reinstall but got error messages.

I've loved TB but this is driving me insane. Please help me fix it!

I suppose the best place to start is when/where I think this problem started. Approx three to four weeks ago my thunderbird program stopped downloading emails from my server (Spectrum/RR). I say Approx because the problem sort of sneaked up on me without me realizing it was there.

I was using W7 and my hard drive was pretty much full and I was constantly getting messages that my email could not be downloaded due to lack of space. I started deleting stored emails and emptying the trash, which sort of kept me up and running for the past couple weeks. All this time my Gmail account continued to work as it should, downloading every email that was sent to me, but the Spectrum/RR account was spotty at best.

So today I fired up a new W11 computer for the first time. One of the first programs I installed was Thunderbird. When I attempted to set up an account using Spectrum/RR the process failed. I typed in all of the correct information, Name, Email, and Password but the account will not finalize. Instead, I continue to get the same message that the Configuration, Username or Password is incorrect.

I have since successfully logged into my Spectrum/RR web mail, so I know the username and password I am using is correct. I have also talked with Spectrum Technical support, and they have verified that what I am using to log in is correct.

I hope I didn't ramble on to much and someone can help me !

Hello, I checked a few similar topics, but wasn't sure about the solution.

The account is IMAP type.

I realized there were 170GB of nstmp files, which I read are unnecessary product of a failed file organising, so I copied them to an external drive (as a backup) and deleted it from the computer.

At the similar time I updated Thunderbird to version 128.0.1esr.

Now old e-mails appear still in the Inbox folder, but they open as empty. Two recent e-mails show as a code, including ------=_NextPart_000_001E_01D97121.DE104D10 at the beginning. The rest old e-mails just show as empty. The e-mails still show correctly in the web of the server provider.

I could perhaps try Repair Folder, but I read that some people lost all the e-mails doing this, so I'm scared, I don't want to lose any e-mails. Is it safe? Can it help?

I tried "Reset toolbars and controls" in the safe mode as advised in one thread, but it didn't help.

I now made a back-up of the profile xxxxx.default

How to see the old e-mails content? Is Repair Folder safe and could help?

Thank you very much for your help everyone!

I needed to migrate my account to another laptop and i was advised to use the the following method: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer.

However, all the emails dated prior to the move, come up blank now, only the headers can be seen.

Server type is POP

I cannot download them from webmail as for majority the previous server was IMAP which is no longer connected.

Where is the send button? Where is the Undo Delete button? Why can't I add them BACK to the tool bar?

There are other problems and somebody should poke the responsible braintrust with a stick for fucking things up.

Finally WHO fucked up the email client with this last update?

Seriously fix it or I am moving on. Been with thunderbird since the beginning.